Privacy Policy

RE-ASSURED INFORMATION PRIVACY

When you shop from our website, we may collect some of your personal information when you are placing an order. This information may consist of: name, address, phone number, delivery address, email address, credit/debit card details and details of the items you have ordered.

WE USE THIS INFORMATION IN A NUMBER OF WAYS:

  • to ensure smooth processing & delivery of your order, or to contact you in case of some issue regarding the same.
  • to allow us to make the process easier whenever you make subsequent visits to our website, i.e., you won’t have to resubmit certain information each time you shop from us.
  • to occasionally contact you, for any offers or information related to the goods you have previously purchased from us.
  • to organise our customer database and to help us improve our service and product range along with attracting similar customers; this may involve working with third party analysis companies.

OUR CUSTOMER’S PRIVACY IS OF THE UTMOST IMPORTANCE TO US

We will never release your details to third party organisations for the purpose of marketing or communications without your prior agreement. Moksa operates a positive OPT IN option for anyone choosing to receive marketing information from carefully selected third parties. We will occasionally contact you via email to tell you about our products and services which we believe would be of interest and benefit to you, based on your previous activity/purchase on our website. If you prefer not to receive this information, you can OPT OUT at any time by visiting your account. Moksa strictly complies with the rules and regulations to ensure that your personal data is kept secure. You may contact us at any time to request a copy of all the data and information that you have provided us. You may also contact us to amend or update your details at any time by calling us on +91 7428432573 or writing us at customercare@moksa.co.in. You can amend your personal account details by visiting your account pages also.

COOKIES

When you access our website we will use cookies. Cookies are tiny text files that identify your computer to us. This helps us personalise our website to your best interests. Without cookies we wouldn’t be able to recognise you, make recommendations, update your cart or allow you to automatically update previously added information. Cookies enable us to make your purchases on our website quicker and easier. They cannot read any other information that may be stored on your hard drive, or access any other information about you, or people who may use your computer. Only Moksa can access the information provided by these cookies.

WEBSITE SECURITY

Moksa uses the latest Secure Server Technology to ensure that all data submitted through our website is protected to the highest standards. Secure Socket Layer (SSL) encryption is used to ensure that all credit/debit card and transactional information is secure. You can tell when the web page you’re using is secure as the letters ‘HTTPS’ will replace ‘HTTP’ in the browser address window. You will also notice a yellow padlock either next to your browser address window or at the bottom of your browser window.

Moksa also uses Verified by Visa and Mastercard® Securecode™, services to ensure your payments are as secure as possible. These services help protect your card against fraudulent use online. If you forget you’re Verified by Visa or Mastercard® Securecode™ passwords, you will have to contact the service providers directly, as this information is not available to Moksa. At Moksa we regularly review our privacy policy and recommend that our customers visit these pages regularly.

CONTACT DETAILS

We are a very small team and we’ll do our very best to get back to you as quickly as possible.
Call us on: +91 7428432573 ( Mon-Sat 10 AM – 5 PM ) Email: customercare@moksa.co.in